CA Service Desk Manager r12. 5 Beta Program
CA is pleased to invite you to participate in the CA Service Desk Manager r12.5 Beta Program. Your participation offers you the ability to validate CA Service Desk Manager r12.5, allowing you to give us feedback on product enhancements, quality, and the Beta Program.
Your contribution to this critical product test cycle is directly related to the success of the generally available (GA) release of CA products and ensures we deliver solutions that are ready to meet your real-world requirements.
As a participant in the Beta Program, you will communicate directly with the Beta Research and Development team to investigate and address any reported problems, questions, or comments.
Key Features:
• Granular Administration
• Enhanced Multi-tenancy to include Sub-Tenant Model
• Email Integration and Notification Improvements
• Status Transition Control Management
• Enhanced Configuration Item Reconciliation
• Improved alignment with ITAM
• Increased Automation to improve ITIL v3 alignment
• Automated Closure of Resolved Incidents
• Service Target Templates
• Technology aligned across components
• Improved alignment with ITAM
• Support Automation Enhancements
• User Interface Improvements
For more information and to register for the CA Service Desk r12.5 Beta Program,
please visit www.ca.com.
