In its nature, Unicenter Service Desk assists a corporation to run a customer-centered service desk. While the majority of call requests may be effectively resolved by analysts within the corporate IT department itself through USD system, there are chances where a solution requires a significant amount of collaborated efforts from multiple internal organizations and departments.

This is especially true when dealing with Issues and Change Orders. For example, a customer calls in for a replacement or has a dispute over service terms, in both cases, relevant internal department officers may need to step in and assist analysts to close the call request. While enjoying the benefits obtained from deploying CA Unicenter Service Desk, 4uTechnologies can connect your service desk with your internal business management through CA Workflow.

Bridging the communication, collaboration, and document sharing between the Help Desk and your internal business processes, streamlining and standardizing your business operating processes. All the while effectively allowing your investment on USD to be returned to you expeditiously. 4uTechnologies can further cut your business operational costs; improve your internal operating efficiency and productivity while increasing customer satisfaction.

workflow@4uTechnologies.com

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412-253-0794